Westvaal Menlyn Isuzu Service

Westvaal Menlyn - Booked a service - which was an experience as the service person could not get my detail correct after several attempts. Isuzu KB300 LX - 105 000km service -Westvaal booked and invoiced a KB250! No additional complaints - Isuzu was booked in at service department. The same service person called to inform me of the parts that need replacing and costs. In the quotation was 'installation of tow bar' - I never even asked for a tow bar. This started to be concerning - what are they doing to my vehicle? On sending invoice for payment - the person on invoice was wrong = not me, the address was wrong, plus list of everything I declined was not as discussed. Now I was worried that the wrong service was done to the wrong vehicle. This made me feel very uncertain of service at Westvaal Menlyn.

I went to dealership to be told the system is to blame - Not to worry!! Merging two job cards!! I was first offered a copy of list of all parts replaced and eventually refused as it is against their policy. The invoice was not signed by me - I am entitled to have complete job card of service performed as I am paying for this service and if they have nothing to hide should not have a problem sharing the job card. The service person could not get my name and address correct - some profanity was uttered at me when the manager moved off. I did not respond to this utterance as she only tried to provoke me. Another person had to take over and correct the invoice. Thank you Lindie.

Usually at the service of the vehicle, all replaced parts are placed in vehicle on collection of vehicle. I had to ask for old parts.

This whole experience with Westvaal Menlyn has been horrific. I will not ever be back.