TM
Tumi M

1 reviews | Active since Jul 2019

05 Jun 2025, 09:38

Unsatisfactory after sale service - Westvaal Klerksdorp

I bought a 2016 Mazda BT-50 3.2TDi SLE Bakkie from Westvaal Klerksdorp on 12 November 2024. 20 April 2025, less than six months the bakkie broke down. Contacted the Salesperson and he advised me that I can take the Bakkie to Westvaal Potch as I am residing in Potch. My frustration and disappointment are that almost 2 months down the line am sitting without a vehicle of which I am paying for Monthly. I am the one who has to do the follow up, when following up I get send from pillar to post, I am struggling because i do not have transport, I have to make a plan for kids get to school safely, I myself have to make a plan to get to work, I do not have an answer as to when the vehicle will be fixed. I was emailed a quote of +-R131k for the repairs, how can I be paying that much for repairs for a vehicle that I have driven for less than six months? Is there somehow solution / assistance to my frustration and disappointment because there was constant communication with me when I was in the process of purchasing the vehicle. As mentioned, I am almost in the second month without a vehicle. Frustrated and disappointed Customer.

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