1 reviews | Active since Jul 2016

22 Jul 2016, 10:54

Poor service and false advertising

<p>I bought a second hand bakkie from Westvaal Nelspruit. They advertised it as a vehicle with a Full Service History . First they said they deliver anywhere in the country. When they heard that we are in Upington they changed the story and asked if we can come a bit closer to receive the vehicle. We agreed to drive to Bloemfontein to do the swop there as it was a trade-in. I gave them my car in a superb condition with the service booklet and a full service history. When we got the bakkie in Bloem I realised the service booklet with the owner`s manual etc. is not there. I phoned about it and they said it is with the people that valet`d the bakkie. After a few weeks I still haven`t received anything and was wondering when is the bakkies next service . After a few e-mails and calls I found out that the booklet is still with the previous owners and I was given the telephone nr of the previous owners. They also could not find it but after some time they called to say that they found it. When I asked about the previous service I found out that it was serviced 30 000km before on 165000km because the odometer reading was now on 195 000km. I asked Westvaal to at least pay for the service that was due to acknowledge and rectify their mistake but they said I must sort it out with the previous owner. I am stunned by the unprofessional and ********* way these people do business and will never do business with them again and will advise others to do the same.</p>

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