Never in my life westvaal again!!!!!!!

<p>19 May 2016</p> <p>Dear Mr Jan Ranalana<br /> <br />On 31 August 2015 last year I bought a Isuzu Club Cab, 2011 Model at Westvaal Witrivier.<br /> <br />Within the first week after they delivered the vehicle, I contacted the salesperson, Jaco,<br />reason being that the back of the vehicle was loose, and some bolts were missing.<br /> <br />I took the vehicle back to Westvaal Witrivier, and they sent the vehicle to a panel beater for<br />2 weeks. After I got the vehicle back it was even worse. Again they sent the vehicle to the panel beaters for another 3 weeks. When I got the vehicle back the problem was still not solved.<br /> <br />The vehicle was with me for 1 week and due to my work I've got a company vehicle to use during the week. The Sunday I go to church with my vehicle and on the way back, not even 25 km after the vehicle came back from the panel beaters, the vehicle just cut out.<br /> <br />I contacted Jaco about this and on the Monday they came to fetch the vehicle with a low bed.<br /> <br />According to the mechanical department of Westvaal they said that the vehicle is now fixed.<br />Went to fetch the vehicle and drove about 30 km and again the vehicle cut out.<br /> <br />Phoned once again and the mechanics came to tow the vehicle, this time with a rope, which they then started while towing the vehicle.<br />On the way back to Witrivier the vehicle once again cut out.<br /> <br />Westvaal gave me a temporary vehicle to drive with, but there was no spare wheel. I inquired about there not being a spare wheel and they gave me another vehicle, but this time the license disk is expired on the same day.<br />They would still sort it out, they said. Upon till today I am still driving with the temporary vehicle with a license disk that has expired last year, 2015, already.<br /> <br />In the meantime I phoned numerous times about my vehicle where there would only be a lot of excuses from Jaco's side.<br />Then to phone again and find out that Jaco is no longer working there, and had to explain the whole story to a new manager which was now Pierre. I told Pierre that I did not want that vehicle back and I'm looking for another vehicle. He said that there is another vehicle I should come in to look at the vehicle.<br /> <br />When I arrived the vehicle was not there as one of his colleagues was driving the vehicle for the day.<br />Pierre advised me to come back the next day. Upon my arrival I was stunned to find out only now that Pierre is also no longer working at Westvaal.<br /> <br />Both the salesperson and the manager now gone without a word, without any feedback.<br />Once again I am left in the dark with no answers.<br /> <br />I went to a First Hand Dealership, Isuzu them selves and explained the whole situation with the manger.<br />He said that it was the best thing to come in and tell the whole story face to face, he promises to sort everything out.<br /> <br />I phoned numerous times after that, still no answer.<br />No answer on my vehicle and no answer still about the license disk that’s expired on the temporary vehicle since the day the vehicle was given to me..<br /> <br />From day 1 that vehicle was the one problem after the other.<br />It has been 9 months that I am paying for a vehicle I don’t have, and that I don’t want!<br />In this period of 9 months I think I had the vehicle for only 5 weeks and the maximum kilometers<br />I drove with that vehicle was 500.<br /> <br />Westvaal Witrivier gave me a vehicle that is in a terrible condition, with the worst service I have ever experienced, and I am shocked about the way things are done by them.<br /> <br />I demand that you take the vehicle back and off my name and all the payments I’ve made to be paid back to me.<br /> <br /> <br />PLEASE RESPOND A.S.A.P<br /> <br />Regards,<br />Pieter Breytenbach<br /> ********** 558<br />Reply</p>