Jeep Westvaal Menlyn a no-go-area

I took my vehicle to this dealership in Menlyn to service my Jeep on 03 April 2025 and was assisted by a lady by the name of Sharon - whom later I got to know as a monster. I arrived at the dealership at around 08h00, but yet at around 13h00 when I called her to find out about the progress of the vehicle, she has not attended to my vehicle neither did she engage my insurer to lodge a claim from the Service Plan. Realizing this I had to lodge a claim by myself and sent her an email of what the Insurer needs from the dealership, i.e. kilometres, picture of license disk etc. Wait for it, at 16h45 when I came back with the hope of fetching my vehicle, she had not done anything, neither did she sent anything to my insurer, and only did it at the time I was hoping to collect the vehicle - which was now at almost 17h00. The insurer could not assist since the manager to authorize the claim has already knocked off, and even with the dealership technicians, they were knocking off, meaning that my vehicle could not be attended to at that time in any case. My vehicle had to spent a night there, and yet even the following day when I was hoping that Sharon would have ensure that they attend to my vehicle and the claim first thing in the morning, it was not to be as at 15h00 when I went to check on the progress and collect the vehicle, Sharon still had not completed my claim and only did it after I queried this with their service workshop manager Ettiene Bardenhorst who also was not sympathetic to my situation, and said he will protect his staff at all cost, as he continued to be defensive, and disregarded my complaint. I was taken aback and frustrated by this, and was left to fend for myself, until I spoke to another manager Thereza, and she was the only one who was understanding and sympathetic to my predicament. I finally got my vehicle at around 17h00 of the following day, and this Sharon just gave me the key and never said anything to me, and never opened the gate for me. One lady who happened to be an employee there was walking past the gate and opened for me. Even the following day when I wrote an email of complaint to Sharon and her manager Ettiene, with the hope of providing them with feedback on my experience so that Sharon can change her attitude, and put customers first, as well as for the manager to act like one and take complaints seriously and endeavor to resolve them amicably, and most importantly for them to improve. But that was not to be as Sharon rep**** on my email by being defensive and attitudinal, while her manager never rep**** to my email until today. I have made a commitment never to take my vehicle there, and would like to dissuade anyone who takes their vehicle there, to do it at their own peril – be warned. I will rather drive from Pretoria to Midrand Grand Central - Jeep Supergroup, where I usually take my vehicle and their service is excellent, and by 14h00 of the same day, they already finished with servicing your vehicle, and they call you every now and then to update you on the status of your vehicle, and tell you the approximate time at which it will be ready.