Inability to ensure that customers get the service they pay for

I baught a brand new Suzuki Brezza and it started making a clapping sound on the driver seat as if something is loose, this was reported a month ago 3 times later that the car had to be taken in and still the problem is not fixed. Again today I had to go in to find out the progress of the sub frame that was ordered as I was told, but again a story of another person that has to take a look and apparently the request for the ordering of the parts was denied by Suzuki SA. Yet again I will be told that they are sorry for the inconvenience and that there is another car that has the same problem.