HORRIBLE!!!

Hi All, I write this email with a very heavy heart and extreme disappointment, I have never received such poor service such like that I have received from Westvaal Menlyn. Please have a look at my list of complaints below. I will be taking this matter further if no action is taken on my requests .

The Journey began when my engine light came on in June 2020 . Car was taken into Westvaal Menlyn as all Peugeot dealerships in Pretoria have closed. The car sat at Westvaal for 1 month. Constant delays and excuses from staff. I finally receive my vehicle back after a claim was submitted to Innovations group for the repair on some items. Low and behold , a few days later - Engine light back on - Car has no power. constant erratic behaviour . I gave the technician benefit of the doubt and used the car for another week thinking the problem will disappear. After no luck - I book the vehicle in again at unfortunately - Westvaal Menlyn again. Now the vehicle sits with the incompetence of Westvaal for 45 days . Here's the fun part. They make mistakes when submitting the claim details to Innovations group - resulting in my plan being cancelled due to *****. I understand people make mistakes - I do - but rectify them . Nothing done on Westvaals side. So I Decided to get involved and speak manager after manager at both Westvaal and Innovations group. I sorted this problem Out - I repeat - I took 2 hours a day for a week and sat on the phone - phone call after phone call -to sort out mistakes not made by me. Remember - my car is still with Westvaal - nothing done at all on it. just lying there. Once the Innovations group issue was resolved (the problem was bad communication from westvaal and innovation consultants who were none the better- always confused. Nobody took this case as a priority or even bothered to try to sort the issue out) I now had to wait for the parts to be ordered - AFTER 40 DAYS - REALLY? My car was ready for collection today - AFTER 45 days - guess what - Engine Light STILL ON - STILL NO POWER . What a waste of time. Here's my Gripe with the whole situation.

Annalize nor Rennier bothered to take this matter and resolve it. Nobody bothers to answer or return calls most of the time. Kevin Lombard tried in the beginning but look at the Outcome now? I called in to speak to annalize today - Still waiting for a return on my phone call. I still had to wait 45 min at the dealership - to get my car out of the ba*****t . Brilliant Hey.

I have CC'd KAbelo from innovations group on this mail as a reminder on my next claim - They cannot decline any parts as you are now aware that the car is still required to be repaired. I do appreciate you helping to approve the claim after all the mess. I hope the next approval will be easier.

I have lost all faith in this Brand and their customer service. i was a true Peugeot Fan - but if I take a look at the other complaints about Peugeot Service centres and Westvaal on hellopeter - I am one of many .

Going forward - i will only deal with Kevin Lombard from Westvaal and nobody else - as nobody else is bothered to even call me back .