Frustrated Devastated Volkswagen Client ( brand new car)

unhappy and regrettable client. I bought a brand new black Polo Vivo. Its not even a year yet but I am ENOUGH. Hardly months after I bought a new car I experience breakdown. It was Tuesday, 13th August 2019 in the evening. I called Road assistance and 14th . On the 1This serves to inform you how unhappy and regrettable I am. Volkswagen, I am not enjoy my brand new black Polo Vivo. Its not even a year yet but I am ENOUGH. Please not that pictures will be attached as prove.

Hardly months after I bought a new car I experience breakdown. It was Tuesday, 13th August 2019 in the evening. I called Road assistance and it was towed to VW mafikeng on the 14 th August they didnt informed me what was the problem until 16th August I wanted to speak to the manager. Again I called to check if the car was fixed few days later when I got there it was not fixed. I showed the technician the problem again. At first they said battery needs to be charged. My question was a new car few months have to be charged? After they failed to fixed the said leave it maybe it a software problem. I got the car a week day. The car wasn't well the problem started I informed the telephonically until 16 November 2019 I went to VW Mafikeng. Thursday, 28 November 2019 I got a breakdown in a shopping complex. A car had to be towed. How embrassing and frustrating it was after so many times of asking them to fixed the problem. VW Mafikeng disrespected me even during my first service. Today, I am carless but paying every month

Hellopeter Let's fix the country.

Few days later I got my car and assured such will never happen but no It was a lie. It started I called VW MAFIKENG whereby on the 16 November 2019 I want to outlined that I am still having the same problem. That's when I meant the currently technician and my sale person. These two have been trying their best. On the 28th November 2019 many times of reporting all this I got a breakdown. What an embarrassment at a shopping complex that is full of people.... A new car less than a year has to be towed. You have really be little me You have showed me how less of your customer I am On that day I spoke to the manager of VW MAFIKENG. He promised that he can fix this problem in a day until to date he is quiet I even explained to him my phone is recording our conversion. Tell me Mr Manager, is it my problem that the car ****** to me have a problem? Was it really new? Who have to help me? Currently you think I am using who to go to work? Havent I informed you? I am tired and enough of all this I am going to be a dramatic black person cause you seem to trample on respect. I have more to tell than all this email. Can we work on black white from now on.4thAugust 2019, the car arrived at Westvall VW MAFIKENG. They didn't not inform me if the car has arrived until I contacted Sello and He stated that I just arrived the car few minutes ago. That whole day VW Mafikeng never contracted me until on the 16th August 2019.

With Respect and Hope, i call reception and requested to speak to the Manager Whom I explained everything to. It was then that few minutes by 15:12 and 15:14 I got calls and a WhatsApp that said'' Hi Mpho Hope everything is well with you, your vehicle according to the technician need further tests as battery passed normal operation test. Like how on earth can a NEW BATTERY be tested? Isn't it a sign that a battery must be replace? Was I stole an old battery? How can a new battery be charged in a normal sense? Unless it a phone battery.

On the 19 August 2019, I informed one of the helpful employees of VW Mafikeng that I can coming to collect my car however I spoke to a lady called Simonne (Pardon me for the spelling if its incorrect) who explained she wanted to call but was experiencing certain difficulty. When I got there I was assured fixed but it wasn't true when I turned the key on OH MY GOD! A disaster. I showed her and the technician they tried and failed until she suggested to give me a VW UP car Reg no KCC 930 NW, 1/4 Petrol. It was late around 5pm. I was frustrated but I kept calm cause I had faith that VW Mafikeng will help me.

Few days later I got my car and assured such will never happen but no It was a lie. It started I called VW MAFIKENG whereby on the 16 November 2019 I want to outlined that I am still having the same problem. That's when I meant the currently technician and my sale person. These two have been trying their best. On the 28th November 2019 many times of reporting all this I got a breakdown. What an embarrassment at a shopping complex that is full of people.... A new car less than a year has to be towed. You have really be little me You have showed me how less of your customer I am On that day I spoke to the manager of VW MAFIKENG. He promised that he can fix this problem in a day until to date he is quiet I even explained to him my phone is recording our conversion. Tell me Mr Manager, is it my problem that the car ****** to me have a problem? Was it really new? Who have to help me? Currently you think I am using who to go to work? Havent I informed you? I am tired and enough of all this I am going to be a dramatic black person cause you seem to trample on respect. I have more to tell than all this email. Can we work on black white from now on.