Disturbing Service from the dealership Principal

A DEALERSHIP THAT IS DRAGGING THEIR COMPANY NAME INTO THE MUD👎🏾The treatment I received today from dealership Principal (Lawrence Nel) from Westvaal Rustenburg is very disgusting & very unprofessional.I purchased a car there,few months later I realized that they charged me TWICE for extra accessories of the car.I tried communicating with Lawrence telephonically to solve this matter but he was very dismissive..I then decided to go to his office so that I can get clarity on why was I charged twice,the moment he realized that I have proof in writing from the bank that is financing my car.I asked him why did he provide me me with false information,he rep**** by saying unfortunately that common practice that dealerships apply,he then chase me out of his office without any explanation on the matter I came for.

He then added that I must never come to his office again.

Lawrence is very rude & *********. He’s a disgrace to the Westvaal management.He has no people’s skills,Zero customer service,very ****** & lack training on how to solve customer’s problems.

It’s disappointing that a big company like westvaal still have managers like Lawrence in 2023.👎🏾👎🏾