Dissapointed in Pathetic Service

I am highly disappointed in Isuzu or Westvaal, I don't know if the problem is with the dealerships in the North West or what is happening. At this point I feel that I would not recommend the Isuzu dealership to anyone unless something drastic happens. I have been to the dealership in klerksdorp, lichtenburg and mafikeng and I am highly, highly dissapointed. The customer service is pathetic.

Since last year November my new vehicle which I purchased in December 2017 and is still under warranty went for alignment six times.

We have done wheel rotation but the inner side of the front tires run off faster than the rest of the tyre. We have done it through the dealership in Klerksdorp and in Lichtenburg and I had to make special trips, spend my own money on diesel and take leave from work to have this attended to as we reside in Mafikeng. The Mafikeng dealership was being renovated at the time. On one occassion, I travelled to Lichtenburg and I had to stay there all day when I went to enquire what time the bakkie will be available, the lady at reception found out that the bakkie was never taken to the shop that does their alignment so I travelled all the way to Lichtenburg, spent the whole day there for nothing.

Everytime the vehicle goes for alignment it is confirmed that the alignment is ok but inner side of the tyres keeps on deteriorating more than the rest of the tyre. I cannot replace four tyres even though the tires have more than 80% thread on them besides the inner surface of the tyre. Even though we have personally taken the bakkie for wheel alignment and done it through the dealerships this problem keeps on persisting. And nobody takes us seriously. I have never experienced service like this in my life.

To make matters worse. I have taken my vehicle to have the aircon fixed in February this year. I told the service personnel in Lichtenburg that I had the aircon regassed but it seems like the aircon is leaking. I spent the whole day in Lichtenburg they gave me the vehicle back at 16:00. The next day the aircon was not working. I called them and they told me they only regassed it. I should bring it again for them to have it checked out. I could not believe it. Later I took the vehicle to the dealership in Mafikeng where I reside as I just could not take so much time off work and spend all this money travelling up and down.

I had even more pathetic service there. The vehicle has been there about 4 to 5 times for the aircon. Once they forgot to collect the vehicle from the service provider they sent it to to check the aircon and I had to rush to collect it myself.

After numerous complaints and sitting without a vehicle for days on end and taking so many vacation leave days. The mafikeng dealership agreed to take my vehicle to lichtenburg again because they thought that the people in lichtenburg would know better than the ones in mafikeng and be able to solve the problem. I was without a vehicle for 3 days and then there was still a confusion as to who should bring my vehicle from Lichtenburg when the dealership in Mafikeng took it there.

After all this, spending my own money to drive the vehicle up and down throughout the North West and taking so many days off work, being inconvenienced when my vehicle is at the dealership for the whole day. Having to travel with my baby and toddler in the heat without an airconditioner. The possibility of replacing tyres that are not being damaged through my own fault. My patience has run out!!!

The TYRES ARE STILL RUNNING OFF AND THE AIRCON IS NOT WORKING!!! I spent so much money purchasing the vehicle. Please tell me if this is acceptable? And reasons why I should not go viral with this?