Disappointing Service - Westvaal Secunda

This is difficult to write as the service I received from Westvaal Secunda has been exceptional for most of the time I have had my car, however, this last year the customer service has drastically worsened.

My last service which occurred a few weeks ago felt half done. This is difficult to explain, but usually, the car feels different after service, however, this time it felt unchanged like it just had a car wash. Also, the boxes of the parts that are replaced are usually in the car but there was nothing this time. I try to tell myself that my last 15 000 km were so good noting was wrong, but then why would the service cost R2000.

Although this is concerning my reason for writing this review is my latest problem. My aircon broke a while back and booked my car to get it fixed. They said that it was empty and it will cost R1000 to fill up. They filled it up and I paid. The next morning the aircon was not working again. Drove the car back to get some answers. Then the story changed. Apparently, there were things in the system broken and they have to order the parts to repair the aircon (FYI all the expansive gas is now gone!) At least the car is still under warranty.

They ordered the parts and they booked the car for repairs this week. I arrange with work and ***orkers (time and transport), and then took my car for the scheduled repairs. When fetching my car at end of business I got told that the aircon is not fixed as they did not have all the parts, and to make the situation worse is that my car was also dirty when receiving it back. Now I have to wait again for parts, and book the car again, and arrange with my employer for time off again.

I used to refer people to this garage, and I was planning on replacing my car next year with a bakkie at this garage. But the last few interactions I have had has convinced me that the quality service I was used to is gone.