Courtesy vehicle issues at Peugeot Westvaal Menlyn

My wife and I bought a Peugeot 308 on the 9th August 2019. On the 9th November 2021 i took it in for repairs at Peugeot Westvaal Menlyn because it had a light indicating engine needs repairs. The name of the service lady who was helping me is Chantelle. She informed me that the problem was the engine and they needed to put in a request for engine replacement at Peugeot SA. She informed me that once they receive the approval then she'll order the engine and she'll request for a courtesy vehicle at Peugeot SA since I informed her that i needed a car for work and taking the kids to school but shes been sending me from pillar to post and i decided to go to the branch to seek assistance from her supervisor who told me that he can't do anything for me and i can do whatever i want( in a nutshell he was telling me to go to hell). I contacted Peugeot SA and talked to Keeran who informed me that they have not received any request or order from Peugeot Westvaal Menlyn. Keeran sent them an email requesting the full information about my request and they sent the information about the engine they ordered but omitted the information about the parts which he needed for him to be able to assist with the courtesy car. From the day i requested courtesy vehicle from Chantelle on 12 November till today i haven't received an assistance concerning the courtesy vehicle from her, she giving me excuses everytime i ask her when will i receive a courtesy vehicle while they're still waiting for the parts to repair the car. I have been struggling for 2 weeks now without a car and no one seems to care at Peugeot Westvaal Menlyn. I really need assistance urgently concerning this matter

Regards Mr Matji