Bad bad service I received from Westvaal Vw Lichtenburg from the manager and DP

I brought my car on the 18/09/2019 (Wednesday) to VW Lichtenburg because It was showing a warning light, I was told that a diagnosis will be done ,I got a call on Friday and was told that the fault is Mechatronic and it will cost R47 815 including labour,I paid R42 000 on Saturday so that the parts can be ordered,I was told that they will get the parts on Thursday and I will get the car on Friday at 10h00,Sulize(Service Advisor )called me at around 11h00 to let me know that the car is ready, I collected my car and everything seemed fine. I drove back home to Vosloorus on Saturday morning and when I got to Ventersdorp garage I stopped there because it was showing the same sign again,I called Vw Lichtenburg and was told that Sulize is not at work so I asked what must i do?Cynthia who is also a service adviser who was available on that day told me that she doesn't know what to do because the manager (Drieka)is the one who must say what needs to be done and she is off,she then gave me her number that I called she also mentioned that she is off but she will try to help me,she didn't call back I then called her she kept ignoring my calls eventually she switched her phone off I called the landline it was also just ringing, I then decided to risk driving a car in that state mind you I am with my kids in that car and there is a 2 months old baby,I arrived at exactly 12h56 in the branch when they were about to close. I found Cynthia and Robert(Technician),Robert checked the car and told Cynthia that he thinks the problem is a gearbox and that I must leave a car he will fix it on Monday,Cynthia tried to organise a driver to take us home,none of them was available,I had to arrange a transport myself and that person charged me R200,I called Customer Care to lay a complain and was told that somebody will contact me on Monday since they dont work on Saturday, I am still waiting for that call.

I come Monday morning to lay a complain to the managers boss (Jaques) DP,about the service I received ,he didn't even listen to me he called Drieka and asked what needs to be fixed,I tried many times to tell him my story he just wasn't interested in it.He told me that he has a meeting I must move out of his office and go in the front and they will assist me there, I told him that I want to be reimbursed for all the costs that I incurred which is the petrol from Lichtenburg to Ventersdorp and Ventersdorp back to Lichtenburg,Airtime I used trying to sort out this mess,R200 I paid for transport to take us home and He told me that he will try to pay for petrol but he will not pay for airtime. Drieka and Jacques are ****** and they cant even hide it.

This morning I had to pay someone to look after my 2 months baby while I attend to VW,This is an inconvenience for me and it is unfair for my family to have to be inconvenienced like that because saturday it was my daughters birthday and we had plans for the day but all that was ruined by people who dont do their job properly I mean after so much money that I paid I really dont expect this. I believe that I am being treated like this because Im black, if it was a white person I bet they would have given the person a car but because I am black all my plans must wait.