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JeanPierre S

1 reviews | Active since Apr 2019

08 Apr 2019, 08:46

Worst service ever

Worst experience ever! I took my vehicle in with a fault of miss fire and it was standing in the garage for a year. They said that I can bring it to them they work on all vehicles, I took my Bmw there on a Friday night, Saterday morning they started stripping and sorting out the problem and a list of things I wanted sorted out that we agreed on. The cut off date I needed it back was on the following Wednesday, on Wednesday when I reached there few of the things was not finished, however we said that it would be sorted on a weeken or when there is time. When I started the car it looked like I lit a Christmas tree! All dash lights went on, after I switched off the vehicle it refused to start. I asked them they changed the battery yes but never checked the alternator as I told them.. The car stayed there and got it back the next day as they found the alternator not charging! I got my car the Thursday, Friday morning when I got to one of my sites the Belt slipped off and bended one of the pulleys because of oil leakage (alot/all over) it was a gasket that we baught to be replaced but they said the one thats in is fine for now we will do it next time, the car went back... I told them I need a Courtesy vehicle because without my car I cant visit my sites and that means that the company wont be having work for me. They did not want to assist.. the next monday I got my car back, when we left the dealer the car did not make any power (335i twin turbo) it did not boost at all, and by that time about 5min from the dealer I got on the Highway, then an engine light came on. I stopped at the tollgate and suddenly the cars temperature went above than usual. I stopped next to the road, and it was steam and water everywhere. When I opened the bonnet I found that my boost pipes was not connected nor was my waterpipes.. We called the dealership, the workshop manager and the technician that worked on my vehicle came to assist.. They got there with containers of water. They found that the pipes (boost pipes and water pipe) was not connected. He then sorted it out next to the road. Pour water in to the vehicle, it occurred about 3 times on the highway way, stopped the assisted again, until we reached the dealership. We left that night late from the dealer after my daughter of 1 year and 6 months where still at school. The Wednesday night we went after work to go to Rustenburg from Pretoria, when we got into town the car suddenly did the same. Called the W/shop manager, he said theres nothing they can do. So I was stuck standing next to the road in the middle of the night with my Fiance and my daughter in the car. We left the car at a dealer that my mother works at, and she gave us a lift back to Pretoria. The next day the dealer called and said that I need to hire a trailer they will collect it then. After me calling one of the head office and put up a fight (regarding a Courtesy vehicle and for them to sort out their mess) it was taken care of. They called and said I must buy a new belt and pulley wich I did the week before and the fitted it, so I refused because the technician said that he needed the pulley and belt, after he fitted it he realized that he gave me the wrong pulley to purchase. So they replaced the new belt and pulley because of their faults. So after that they let me know that one of the water pipes burst, I baught a new one, then after they let me know the radiator has a leak, of wich never gave me problems before until all of this happened.. I waited 4 weeks! And eventually got it back after lots of fighting etc.. up until now the lights is not sorted out as from the first day of arrival!

Long story short (never in my life I would recommend or do business with Westvaal)

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