STILL NO RESPONSE FROM WESTVAAL MENLYN!!

If could give a zero rating, I would have done that.

Almost a week after my review Westvaal Menlyn have note even responded.

Thus, lets try again!!

We bought a Mazda BT50 from the Westvaal Menlyn garage in December 2023. We had a few issues but just left it, but after the recent two incidents I can't ignore it a day longer.

The course of events is as follows:

1. When the vehicle was to be delivered on the arranged date we drove to town (which is an hour's drive) and we buy cars had to collect our old vehicle just to find out hours later the salesperson (Gastai Morudu) did not leave Pretoria. So, we had to drive again the next day! And deliver the old vehicle to a different town. 2. The service booklet and spare keys were not in the Vehicle. It was sent some time later by Pudo. Note only a new empty service book was received. We did buy the bakkie with a confirmed service record. 3. I had a flat tyre. While changing it on a deserted road with no signal I could not let the spare tyre down because the back slinger part of the extension to lower the tire was not there. I luckily had a nr 12 spanner which I used at the back of to turn the slinger to lower the tire. I immediately informed the salesperson. Till today I still have not received that part from him. 4. Before the vehicle was bought, we declined the extended service plan because the Salesperson assured us (I do have the messages as proof) that we still have the balance of the plan. He confirmed that the balance of the service plan is 5years or 90 000km. I wanted to make an appointment for the service due, just to be told the service plan expired in 2022!!!! It was only a 2-year plan! OMW how did he not know that! I now must pay out of my own pocket after being misled! 5. This one is even worse than nr 4. I normally do the wheel alignment every 15000km. For some time, the left wheel looked as if it was leaning inwards, but I thought I was imagining it. Well, I did make an appointment for alignment just to be told that the left upper control arm and rack end is faulty. I had to order the part from Mazda and had it delivered (cost R2700). After hours with appointment nr 2, the alignment can't be corrected (another R950). The bolt that connects the upper control arm was bent. Even after the parts were replaced, the wheel alignment couldn't be corrected to specs. The camber is more than 1 degree out of specs. The official responsible for setting the wheel alignment informed me that for the kms on the bakkie that arm was in such a bad state. They suspect that it has been in an accident and that the chassis might have damaged. How is this possible?? I was assured that according to the advert the bakkie was in such good condition. This is totally unacceptable, and I assist that West Vaal should be held accountable.

I tried to contact the Pre-owned sales manager via e-mail but was only referred by Theresa Bentley to a JJ Jacobs. I am still waiting for feedback. Is this the kind of service that Westvaal Menly offers??

Regards Jo-Anne de Beer

Please note that I only have Wi-Fi and therefore can only receive a WhatsApp or email.