poor service, they **** me

I bought a vehicle (Kia Rio) from Westvaal menlyn, now the vehicle has two colours, and back pamper was cracked it shown that the car was repaired, I make a telephone call to Westvaal Menlyn to repost the issue, I spoke with a manager Steven Goddard, he told me to submit the motor vehicle, I told him that, he must send the assessor to assess the car, thereafter he told me that, I must do whatever I can do