Workshop

My car has been with westvaal rustenburg since last month on12/07/2019 and I am so disappointed with the service I am getting, the consultant in charge (charisma) is not helping me at all, she doesn't update me with anything and what really made me angry today, I called for update and she told me that my car is not the only one that needs to be fixed, I mean it has been there for a month. Am really disappointed because I had always received a greater service with this company but now, it's as if am in a horror movie where nothing goes right or is it because I didn't have money for new battery which needed R6121. 03 that's why I'm getting this bad service with no updates. What does her line say when the is no progress with my car?