Westside auto - ******?

My son ordered parts from them for his car and they supp**** the wrong parts, TWICE. They then agreed to refund him and then all went downhill. He was referred from one person to another, each with a new excuse, to get the refund. He even spoke to the manager who told him he will sort it out immediately. That did not happen. Then we went into lock down and lock down was lifted to level 4. He strated contacting them again to get the refund and now the newest excuse.... THE COVID PANDEMIC and Lock down. He was told to wait until lock down is done before they can try and help him. If fhis happened a day or so before the lock down started, I would have said it is acceptable, but this happened weeks before lock down started. I know businesses is having a hard time (I am one of them) , but do not use this situation to get away from your responsibilities you had, and promissed your client will be resolved, long before this happened.