Refusal to refund R23 500 for faulty parts.

On the 9 February I paid West side spares (PTA North) R15 500 for a steering rack. When we paid and collected I showed them the rack had been welded and tampered with. The salesman said we had a full guarantee so that if it does not work we will be refunded fully. When we tested the rack on the Monday 11 February we found that the rack was not working at all. We contacted Westside spares to discuss a solution. The salesman said if we pay another R8000 he would send us two computers to repair the broken rack he supp**** us and and extra computer to repair the rack we already had. This was agreed by both me and the salesperson. The following day when the computers arrived, only ONE computer was sent which too was broken. I decided to call it a day and asked them to return my money.

The requested me to return the parts before they could refund. We returned the parts the following day. After several calls to enquire on my refund, the salesman said that I firstly had to fill in a "Request for refund form. On this form it states that there is a handling fee percentage that will be subtracted and that no electrical parts will be refunded. I contacted the salesmlan and argued that this was not the agreement. He told me not to worry , I just needed to sign the page to get my money back. Today is the 7th March. I have not recieved my R22 500. They are now charging handling fees of which it has cost me fuel to drive from Limpopo and courier to collect their faulty parts and then return their faulty parts. I have called several times and everytime they have some sort of excuse. To date I have not recieved anything. I am currently persuing legal action against Westside Auto Spares. It has been almost a month now.