RM
Rhulani M

1 reviews | Active since Jun 2022

17 Jun 2022, 12:45

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On 2 June 2022, I booked a night stay for 10 June 2022 at Westlake Waterfront Villa. On the 7th of June 2022, I received communication on WhatsApp and via the booking agency that I should request free cancellation. I was told that the facility had a Covid-19 outbreak. I was perplexed by the reason given(Covid-19), considering the current state of the pandemic and advancements made by the country in the fight against Covid-19. Out of curiosity I checked with other booking agencies and established that they were still taking orders for the same establishment, albeit at about double the price I paid for my booking. I then asked the host how this can be possible, or if this was done to exclude me seeing I booked when the demand was seemingly low. I was then told that these bookings will be stopped as the Villa will re-open on 25 June 2002. I was then offered a free night's stay for 25 June 2022 for all my trouble. To this day ( 17 June 2022), the Villa is still taking orders through different agencies. It appears there are different rules for different guests.

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