The breakfast ruined our stay

From valet parking, to check in, to the actual room, the service was impeccable. On arrival, I was proud that people still focus on customer service in South Africa as it usually lacks in most industries.

The room was clean and comfortable and we had a great sleep.

The next day, we went to breakfast and the breakfast room was far from full (we went early).

We were seated, it took a long time before the waiter came to get our order and once our order was placed, we waited almost an hour for it. No one at our table got the eggs the asked for (hard, sunny side up, medium) etc

I waited 30 minutes for my toast and had to complain to the manager in order to expedite it. When it arrived, all I had left on my plate were tomatoes so I didn't eat it. The entire experience left a sour taste in my mouth as I could tell that we were not the only guests who were left less than happy.

It is unbelievable that such a great establishment cannot get breakfast right and in the end, it ruined my stay.