Westham Bakery pathetic customer service

Good morning.

I am not happy and utterly disgusted at the service I received from Westham. I did an online order from Westham with no full information with regards to orders and if its before or on the date, because I was told by one of the people working there that it has to be before 12pm on that day. I processed the order for my daughter on the 27th of September 2024 at 8:00am. And I went to Westham Newlands West at 3:30pm because they was no delivery to advise the manager that I did place an order but nothing. He then called Westham phoenix to sort out my delivery and they said after 2 hours which was 6pm to be precise.

I told the manager that wont be possible, because I was going away for the weekend from Friday till Sunday. He then called the manager to advise him that I am requesting a cancellation immediately to avoid any incontinent. The manager at Phoenix said he will process gave them the order number and was told to draft an email of which i did with my order number and screenshot of the confirmation of the order 19341. Called on Monday to get feedback was told it will be processed. Called their whatsapp number spoke to Denise who was not very pleasant on the phone and could pick up some arrogant tone. And you could tell that she was not bothered because of who was calling(African). Till today no refund and no call back , no explaining she kept on saying will tell the manager will tell the manager and quickly hung up.

Please attend to this with matter of urgency as I am also planning on going to the media to tell them of the service I have received from a well known bakery establishment and go as far as creating a campaign on social media about my experience.