Sinenhlanhla M order

Poor customer service, we placed an order keep calling checking where the order is, we even sent a WhatsApp tracking the order kept sending order number from 2pm they kept saying the driver has collected the last batch yet we waited until 4pm did another follow up they said driver is 20min away yet the driver only collected the order after 5 o'clock after numerous calls and WhatsApp messages. We ended up not getting the cakes because we had left the office. This is bad customer service