POSTNET WESTGATE - POOR COURIER SERVICE

I just had a very disheartening experience with Postnet Westgate, I couriered my kid's bubblegum tablets and after following up on the delivery that was not made week after week. I was then later told that my items were involved in a heist and basically that no one was going to take responsibility as they were electronic items which are apparently not insured. This was not even explained to me when my I requested the delivery- what's even more sad is that these items were not insured so it's basically my loss.