Choose anyone else but them

My blinds were installed 24th Dec, after the installation was delayed. I made very specific requests that due to the fact I had a house full of family all installers were to adhere to strict safety for Covid and that no bathroom facilities would be provided due to Covid and my elderly family.

The installers were helpful, worked fast and tried their best but it was clear my requests had not been communicated to them.

The installation was smooth sailing but the installers them selves commented on the poor quality of the product.

The blinds were dirty, marked, scratched, powder coating was poor on some of them, loose *****s rattle inside the blades, they are uneven and some require manhandling to close. The gaps are huge on the blades on the sides on some and others not, there are rough edges, massive holes drilled onto them, *****s all visible, some have been cut jagged and the gap between the wall and the blind is so big you can get your hand in between the blind and the wall. They are stiff, some close some don’t, some have one side longer then the other, some of the locks have broken plastic coverings. Every single one is inferior and has what looks like absolutely no quality assessment at all. In fact it would appear impossible to correct all these issues because there are just so many.

In good faith I had paid 80% upfront as per their payment terms so fool me for thinking they had integrity. We called the owner himself on the day to express these issues. He eventually came after we contacted him to do an inspection over a month later on a Tuesday and assured me he would contact me with options to resolve this disaster and that I’d hear back that Thursday latest Friday. That’s was over and month ago and still not a peep. I have absolutely lost faith and it’s sad because this was my second time using this company. I’d advise to go to anyone but these guys. Poor customer service, shocking quality and absolutely zero communication unless they want their money.