Poor, bad service

<p>My car booked in with them on the 13th ofq July. Reffered by AA insurance , as I write this today its the of 9th of august . my car was not in accident , it rolled over to the front vehicle. And daamged the headlight and bumper a bit of a radiator . its almost a month now they had the car and had done FAKOL , when I go there I'm told we still waiting for parts , for heaven sake its VW , which I believe if Vw has parts they delivered within 2day fair enough if not 14 day . their rude lady Tia if I'm not mistaken she knows nothin . But only excuses . The workshop manager is always in meeting and when his not there no one knows whats happening with what . my courtesy car is few day to be going back. And still haven't got my car back. For such small incident .</p> <p> </p> <p>Such incompetence , highly unacceptable. They don't have even a proper working structure , because when u ask a simple question "when did you order the parts " no one has answers . </p> <p> </p> <p>Never agree to have your car referred to western refenisher 32 marshal street . </p>