Bad workmanship. Bad attitudes and no managing of peoples expectations.

My car was in an accident and my insurer (Discovery Insure) uses them. They are not upfront about when a vehicle will be ready In the 2 months that it took to repair my car they never had a courtesy car available for me. The repairs were shocking. Terrible paint work done on the second hand door they used to replace my damaged door. You could see the silver through the badly painted white. Damage to windscreen rim that the fist time I drove on the highway after getting my car back it flapped off. I was told that that is normal wear and tear. Yet, it was on an area they worked on. Black sticker on the door frame around the window was scratched off. And i was told that I must have bumped my door against a wall or something.

The window was loose inside the door when the window was wound down. I was told " sometimes that happens with second hand doors". Why use a second hand door then? And it should not break if you have fixed it!

Over all bad attitude of staff towards customers. Last straw was when I had to take my vehicle to have their repairs assessed again. I was told it would take 10min... but it took 4 hours ad I had left me baby at home with a carer with not enough food!

I don't know how they get to be insurance companies choice.