Extremely bad service

I've had to waist my time, airtime and money with them. My fridge is damaged and they Cape to do a report for the insurance but I received no report, just was told when I called what the cost will be. I have agreed to take the risk and was told by the company WCTV that the the parts will take 4-5 working days but yet again I have to phone them and no answer on their office on Friday past. I got a hold of the technician at about 2pm that day and he was not going to make it to me. The earliest he can come is Monday and he had a problem that I said the latest by 10am because this is all ridiculous and I have no fridge for almost 2weeks and it seems they do not care.