Elderly customer abuse and owner slamming phones down with customers!

<p>A machine was sent in for repair. After it was paid for and being collected, the gentleman realised that this was not their machine. He was ignored and it was loaded. After following up, he was disrespected by the sales agent, an action allowed by the manager and owner. they will also not do anything without the machines invoice. A machine bought over 10 years ago.</p> <p> </p> <p>Currently: The manager Cheryl assured the customer that the owner Andre van Wyke would assess the situation and help with a solution. He proceeded to slam the phone down in the customers face after making her wait two business days for a follow up. No matter what the circumstance, there is no room for disrespect. Sad, sad service!!!</p>