Water leak and shutdown

Good day.

I reported a water leak on Sunday 24/05/2020. Monday morning, COCT officials were outside my place and before I could get to them, they disappeared. Only to realise later, my water was switched off. No notification at all.

Made numerous calls to ***and spoke to 6 different agents. 24/05/2020 - Mapule - logged 25/05/2020 - Cele 10:10 Olivia 14:15 and Louis 19:20 26/05/2020 - Hadley 07:45 and Sipho 16:30 27/05/2020 - Macebo 18:10

Giving the same standard blank and blunt answers namely 'task team assigned to it, it was reported, shortstaffed, Covid19, enquiry was logged wrong, slow system, and quite a few apologies.

This is day 4 28/05/2020 without water. Let me add, the water in the road is still gushing out but my house........ there is no WATER, so I have to go and purchase water at the shops (essential enough I hope) Only to run into a Metro Police Officer asking me why am on the road during one of those 4 days but we will not get into that. Once again, City of Cape Town.

Why am I the only person in the road without water? As explained in one of the calls, a shut off was done. Keep safe I can do, keep clean and wash hands I can not. How does this help?

Next thing you going to tell 'WE MUST SAVE WATER' - when the water been leaking in my road for 4-5 days or even worse 'tell me i must have it fixed myself and sit with massive water bill. Who knows???

The City works for you was the slogan, changed to the Caring City, less of this nonsense. When people speak about their issues regarding the City of Cape Town Municipality, one normally turns a blind eye. Only to realise once it happens to you, how poor service can be.

It could be wrong of me to circle the whole Municipality instead of the department where this is directed at. Water and Sanitation.

At the end of the day, service delivery is service delivery. ONE BANNER, ONE CITY.

I really hope someone after reading this review/email can be the difference or lets say 'the late difference' and prevent the saying 'it’s time to go one step further'

End of the day we all have a right to speak and a job to do. It was my job to report this issue at first, COCT is your job to repair is this issue and supply me with THE WATER I have to pay COCT on a monthly bases - RATES AND TAXES

I have a reference number *** and a contact number ***.