DAY HOSPITAL LOOSES ID

I came to Parow Day Hospital to book my first pregnancy. Me being unsure of things went to window number one helped by Samantha, I explained to her that I'm not sure of where I need to be. She took my ID and said "gaan sit" after a long wait, I had to ask the clinic operational manager how do I go about things.... She then explained. I then got moved to window three, at this point my ID was already gone. This happened on the 7th of Sept. Today I am back for my check up. I politely asked Samantha have they found my ID as yet, still nothing. She has a attitude problem but I try and remain calm because I wouldn't want to upset my unborn baby. She is very obscure makes me feel as if I have no right to ask about my ID. As a South African citizen I NEED my ID book I cannot use my drivers license. They don't care. I am a tax paying citizen. Can they not just help me. I am really upset and disappointed in the system. She tells me she has work to do. If she did her job right she wouldn't have lost my ID. No one tells me a way forward. I must just be satisfied with the fact that I must wait. I am sending this in hopes that someone can assist me. Clearly no one is bothered at the clinic.