My son has been at home for 2 weeks so far because of lack os assistance

I am shocked at the educations department's contactibilty. Last year I submitted my son's application online and all schools in my area at the time was oversubscribed. He is grade 8 this year. We moved in October to strandfontein I went to the strandfontein high school submitting his application and they told me they will return with a response for all late admissions new year. I spent a week going back and forth to school and they kept saying they haven't attended yet but because he is in the area he has first privileges. I never heard back his been home for two weeks. I have a email trial to the department going as far back as November and still now nothing. I am a single mother I cannot take anymore time off to go back and forth. There is no other school close enough for him as his literally around the corner. Please I need someone to help me