Despicable customer service and follow through

I took a lease out with Own a rental, 1 Main road, Newlands, Company number ***. Towards the end of August I started having starter problems. The car would swing and not start. I took the car in for them to check and advise of what the issue might be so I could budget the fix – reason I took it to them is because they stated that they have s workshop and they would prefer fixing the car there than anywhere else. As a result when this happened I took it straight to hem rather than even look elsewhere. They ran diagnostics and told me it was a sensor. I took the car to be fixed the first time – this sensor – took my car back and was billed a petrol fee, I sent a mail asking where in the contract does it state that I would need to pay a petrol fee for repairs and no response (attached). I drove the car off and on the second start the problem happened again. I called them and they said to give it three days, as if the original problem still not fixed would all f a sudden go away. It did not. I then took the car back to them.

This time they said it was other sensors and this is an additional cost. This time they had the car for longer. They told me I could collect the car, I did and the very same problem happened again. At this time, I’m being sent to different people every time to deal with this issue. I took the car back again, this time, the third time, them telling me it is saying a different problem. I protest and say I cant keep paying for their guessing games, they reply that they will get it from Nissan etc, I have to pay for the part so they not losing but I wont need to pay labour. This is now 3 different pricings and me paying and a problem they still guessing. I got my car back 3 and a half weeks later and that very same day I drove to Hartbee****rt Dam and the car did not start again. – this is still the same problem from now three months ago. I phone them and get the same response give it three days. For what I don’t know. Magic perhaps. Took the car back – this is now the fourth time I am referring to – this time and the car has been there for 5 weeks this time. I told them that we can dissolve this contract on this specific car or they can give me another car at the same price as this is a lease and not an actual financed car. Finally after more days of waiting they tell me yes it is fine and a car has come in. I waited 7 days on the details of this car and all of a sudden this morning they tell me it is no longer available as its sold. I ask how could that be as I was waiting for information it. They are giving me the run around and stalling so they can give me back that broken car I’ve been paying for an unable to drive. When I go in there, everyone including the people I am dealing with walk past and leave me sitting for hours without communication or consideration. I am tired of the abuse and inconsideration from this dealership. This is me taking action. A resolution for me would be another car as promised or my R50000 deposit back and we call it quits.