Zero rating worthy

Oh my word, I am not even a direct customer of this insurance, but they are very unprofessional, unhelpful, poorest, terrible services ever, automatic awnsering services, no reception, hold on for 15 min then get cut off immediately. Email doesn't work, they don't get back to you at all. Not even corresponding with their direct client. They underpay quotes. Not even 1star service worth, absolutely zero starts rating.