LK
Lize K

1 reviews | Active since Sept 2016

29 Jun 2023, 16:40

Western National Insurance

I am absolutely shocked with the lack of urgency from Western's side to.pay out a claim.

My car was damaged at a petrol station on 31 May 2023. One month later i still dont have my car although the car has been fixed more than a week ago.

Every single day there is another form that is needed - stalling the payment for another day. The professionality of the assessor was shocking and if that is the message portrayed to the outside, the owners should be worried.

Consultant is not returning calls resulting in another day of not being paid.

I am at my wits end - and the actual incident wasnt even my fault.

0
Replies (1)
Western National Insurance
Western National Insurance's reply03 Jul 2023, 08:58
Official
Dear Lize De Kock, Thank you for taking my call earlier today. Your matter has been finalised and payment has been made into your bank account. We apologise for the delay. Sincerely,Western National Insurance