fW
feng W
1 reviews | Active since Jul 2019
06 May 2022, 10:01
very poor poor service
my wife was buying the car insurance from broker blackie swart broad insurance.my wife car was hijacked two month ago.now the broker like ******* telling my wife go to police station report was ****** not hijack other ways not recovered.this morning i called him just told me the car insurance by western national insurance company.must let me straight calling western natinal insurance company.i don't how is going to do？very bad bad service
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feng W's updateReviewer Update
06 May 2022, 11:42sorry already set it.thank u！
fW
feng W's update06 May 2022, 11:42
Reviewer Update
sorry already set it.thank u！
Western National Insurance's replyOfficial
10 May 2022, 08:34Dear Feng Weng,
The original complaint was logged at 10 AM on Friday, 6 May. Since the complaint, the client has been at our office. There seems to have been a language barrier issue that led to the complaint. In order for Western to settle the claim we require the vehicle to be deregistered and the original deregistration Natis certificate given to us. As per the arrangement between the claims consultant and the insured, she has given the insured her cellphone number and when they get to the traffic department, they are to call so that the claims consultant can explain to the traffic department what we require (to assist with the language barrier). The claims consultant has now received a Whatsapp message from the insured showing the Dereg Natis certificate. Original still to be supp****. Based on this as well as the comment made after the client was in our office, the matter has been resolved. Please let us know if you require any further details. With regards,
Western National Insurance
The original complaint was logged at 10 AM on Friday, 6 May. Since the complaint, the client has been at our office. There seems to have been a language barrier issue that led to the complaint. In order for Western to settle the claim we require the vehicle to be deregistered and the original deregistration Natis certificate given to us. As per the arrangement between the claims consultant and the insured, she has given the insured her cellphone number and when they get to the traffic department, they are to call so that the claims consultant can explain to the traffic department what we require (to assist with the language barrier). The claims consultant has now received a Whatsapp message from the insured showing the Dereg Natis certificate. Original still to be supp****. Based on this as well as the comment made after the client was in our office, the matter has been resolved. Please let us know if you require any further details. With regards,
Western National Insurance
Western National Insurance's reply10 May 2022, 08:34
Official
Dear Feng Weng,
The original complaint was logged at 10 AM on Friday, 6 May. Since the complaint, the client has been at our office. There seems to have been a language barrier issue that led to the complaint. In order for Western to settle the claim we require the vehicle to be deregistered and the original deregistration Natis certificate given to us. As per the arrangement between the claims consultant and the insured, she has given the insured her cellphone number and when they get to the traffic department, they are to call so that the claims consultant can explain to the traffic department what we require (to assist with the language barrier). The claims consultant has now received a Whatsapp message from the insured showing the Dereg Natis certificate. Original still to be supp****. Based on this as well as the comment made after the client was in our office, the matter has been resolved. Please let us know if you require any further details. With regards,
Western National Insurance
The original complaint was logged at 10 AM on Friday, 6 May. Since the complaint, the client has been at our office. There seems to have been a language barrier issue that led to the complaint. In order for Western to settle the claim we require the vehicle to be deregistered and the original deregistration Natis certificate given to us. As per the arrangement between the claims consultant and the insured, she has given the insured her cellphone number and when they get to the traffic department, they are to call so that the claims consultant can explain to the traffic department what we require (to assist with the language barrier). The claims consultant has now received a Whatsapp message from the insured showing the Dereg Natis certificate. Original still to be supp****. Based on this as well as the comment made after the client was in our office, the matter has been resolved. Please let us know if you require any further details. With regards,
Western National Insurance