AM
Alexandra M
1 reviews | Active since Apr 2021
05 Dec 2022, 14:51
Unsatisfactory Response from Head of Claims
We're not happy with the outcome of our claim for one of our businesses. We've spoken with multiple claim consultants, and we were then eventually directed to the head of claims, who hasn't provided us with satisfactory feedback to date. We request that someone more senior contacts us urgently regarding this matter.
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Western National Insurance's replyOfficial
05 Dec 2022, 16:22Dear Alexandra Muller We acknowledge receipt of your complaint. Please refer to our response sent on 1 December 2022. In the event that you disagree with our decision, you may lodge a complaint with the Ombudsman for Short Term Insurance (OSTI), who provides consumers with a free and fair dispute resolution mechanism. The OSTI can be contacted at: The Ombudsman for Short Term Insurance, 1 Sturdee Avenue Cnr Bolton and Baker roads First Floor, Block B Rosebank, 2196 Tel: *** Fax: *** Email: ***. Sincerely,
Western National Insurance
Western National Insurance
Western National Insurance's reply05 Dec 2022, 16:22
Official
Dear Alexandra Muller We acknowledge receipt of your complaint. Please refer to our response sent on 1 December 2022. In the event that you disagree with our decision, you may lodge a complaint with the Ombudsman for Short Term Insurance (OSTI), who provides consumers with a free and fair dispute resolution mechanism. The OSTI can be contacted at: The Ombudsman for Short Term Insurance, 1 Sturdee Avenue Cnr Bolton and Baker roads First Floor, Block B Rosebank, 2196 Tel: *** Fax: *** Email: ***. Sincerely,
Western National Insurance
Western National Insurance