Unacceptable Claim Process and Terrible Service

I am writing to express my extreme frustration with the abysmal service I have received regarding my claim after their client damaged my vehicle. My experience with them has been nothing short of infuriating, and I feel completely let down by their lack of professionalism. From the start, I was forced to handle the entire process myself—chasing down quotes, obtaining non-claim letters from my insurance, and submitting everything repeatedly. After all my efforts, I was told that they would only cover the lowest quote and that I should sort things out directly with the panel beaters. Instead of handling the claim properly, they suggested they would “settle” with a cash payment. This is neither fair nor reasonable, and it’s completely unacceptable. Even worse, I was told that I could return for any additional damage, but frankly, I have no confidence that they would handle it correctly, considering how poorly they’ve handled everything so far. They have shown zero consideration for the time and effort I’ve wasted or for the inconvenience of dealing with all of this on my own. No compensation has been offered for the countless hours I’ve spent trying to manage this process. What I expected from them was simple: direct me to an approved panel beater, authorize the repairs, and ensure my vehicle was returned to me in good condition and on time. Instead, I’ve been left to fend for myself, and it’s clear that they are unwilling to provide any level of service that remotely resembles what was promised. Their behavior throughout this process has been completely unprofessional and frustrating.