They don’t Pay out
It’s been almost a year since my car was ******, I was paying insurance had a tracker on it and all. But after my car was ****** they tell me I have a wrong tracker . When I signed up the Insurance the tracker was fine. They decide to change policy in between. They did not inform me. Now I am stuck with a huge debt cause of this insurance. STAY AWAY...
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Replies (4)0
Replies (4)'s updateReviewer Update
04 Jan 2019, 22:41Worse is that Ombudsman found them wrong and said they must pay but they still don’t want to pay. They think they are above the South African law and undermine the poor. Nonesense service
's update04 Jan 2019, 22:41
Reviewer Update
Worse is that Ombudsman found them wrong and said they must pay but they still don’t want to pay. They think they are above the South African law and undermine the poor. Nonesense service
's updateReviewer Update
04 Jan 2019, 22:41Who will protect us if Ombudsman cannot
's update04 Jan 2019, 22:41
Reviewer Update
Who will protect us if Ombudsman cannot
Western National Insurance's replyOfficial
22 Feb 2019, 12:03 Dear Marolo While we are sorry that we were unable to resolve your complaint to your satisfaction, we can assure you that as a member of the Ombudsman scheme, we will abide by any finding the office of the Ombudsman makes. However, this matter is still pending with the Ombudsman and we therefore await the recommendation.
Regards,
Western National Insurance
Regards,
Western National Insurance
Western National Insurance's reply22 Feb 2019, 12:03
Official
Dear Marolo While we are sorry that we were unable to resolve your complaint to your satisfaction, we can assure you that as a member of the Ombudsman scheme, we will abide by any finding the office of the Ombudsman makes. However, this matter is still pending with the Ombudsman and we therefore await the recommendation.
Regards,
Western National Insurance
Regards,
Western National Insurance
Western National Insurance's replyOfficial
03 May 2019, 11:13 Dear Marolo R With the Ombudsman having closed this case on 30 April 2019, we are now in a position to respond to your complaint on this platform. As you would have been informed, the Ombudsman has found in Western National’s favour. We trust that you will accept this outcome. Regards Western National
Western National Insurance's reply03 May 2019, 11:13
Official
Dear Marolo R With the Ombudsman having closed this case on 30 April 2019, we are now in a position to respond to your complaint on this platform. As you would have been informed, the Ombudsman has found in Western National’s favour. We trust that you will accept this outcome. Regards Western National