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Alexander S

1 reviews | Active since Aug 2020

02 Aug 2020, 21:17

Shocking Experience - Stay away from Western National Insurance!!

Please stay away from this Insurance Company, I can not recommend this insurance company to anybody, if you're looking at getting insurance, please look elsewhere. I've been a loyal customer of them for many year, never missed a monthly premium.

I've been claim free ever since I started taking out insurance. Now after submitting my first ever claim, taking almost 2 months, they declined my claim, even though common sense can give you the answer, but I have come to the conclusion that they just don't want to pay. But they are very fast taking your money every month, I have paid them more money in premiums over the years than the total value of my claim.

I really can't complain about their client services, because there is NONE!! They do not care at all about their clients, so why have insurance or have the valuable items specified on your insurance? If they did care about their clients, they would look into the claim history of their clients, and at least try and help, but NO.

It's been an ongoing battle, getting multiple assessments, sending through proof. Worst experience ever!! What a joke!

0
Replies (8)
AS
Alexander S's update02 Aug 2020, 21:23
Reviewer Update
Well by the looks of all the comments on this platform, it is nothing new. I can't believe that they are still in business with so many unhappy clients. Shows you again they don't really care about anybody but themselves and making money.
Western National Insurance
Western National Insurance's reply03 Aug 2020, 12:04
Official
Dear Alexander

We apologise for the poor experience. We have raised this internally and will provide feedback within 48 hours.

Regards,
Western National Insurance
Western National Insurance
Western National Insurance's reply03 Aug 2020, 12:53
Official
Dear Alexander 

Kindly send us your policy number as well as your contact details.

Regards
Western National Insurance
Western National Insurance
Western National Insurance's reply03 Aug 2020, 15:37
Official
Thank you.

Regards
Western National Insurance
Western National Insurance
Western National Insurance's reply05 Aug 2020, 13:59
Official
Dear Alexander

Kindly accept our apologies for the delay. Western values our clients and are always open to constructive feedback.The processing of this claim was completed in an acceptable time frame, the delay however is now due to the further investigation.

Regards
Western National Insurance
AS
Alexander S's update05 Aug 2020, 14:12
Reviewer Update
Exactly my point, the claim has not yet been completed, just looks like you are looking for any excuse just not to pay out. How much more proof do I need to submit to substantiate power damage?
AS
Alexander S's update14 Aug 2020, 11:12
Reviewer Update
Ok so after just over 2 months of battling, my claim got paid out, so I'm not as much frustrated and angry as i was before. Even though the claim was paid out the manner the claim was dealt with is unacceptable, I am willing to discuss this with Western National to give my honest opinion and feedback so that they can go to the drawing board as not to make the same mistake again.

So Western National, the ball is in your court now, I am more than willing to take a call from you to discuss the matter, you've got my contact details.
Western National Insurance
Western National Insurance's reply14 Aug 2020, 15:00
Official
Dear Alexander

Your request for engagement is appreciated. Western will gladly engage with yourself to discuss your claims experience. 

Senior Management will be in contact with you.     

Regards
Western National Insurance