Rejection without sufficient evidence to hand client.

If you are considering to insure with this Insurance company, please “rethink”. Any other insurance company affords you 24 hours to report car accidents etc hijackings etc.... this insurance company enforces a 6 hour reporting so unfair. Over a decade relationship of being with them, no misuse of claims, having all our vehicles with them, they acted in bad faith towards us, they rejected a claim but refused to provide us with the information such as the diagnostic report they make reference to. Imagine you are a loyal, on time premium paying client, do you not deserve a fair enough understanding of why the claim was rejected. The brokers, I will be writing another review. 2020 vision, with everything that is going on we all deserve to be treated in fairness, we were never treated with fairness, instead of arranging an one to one mediation meeting , they forced us to take this matter through legal ways, is this fair? Beware, when it comes to a big payout it becomes a big issue. Transparency is non existent, freedom of information , we cannot access information that they have used to reject our valid claim.