JS
Johan S
1 reviews | Active since Jun 2012
17 Jul 2019, 10:37
Poor service
Western Insurance pride themselves on their values like:
"Exceptional relationships and outstanding service" - They took more than 2 months to investigate my claim. No one at Western even contacted me, not even after I requested them to.
"Our interaction with our partners, employees and the market, is based on sincerity, loyalty, honesty and integrity" - Yet they cannot even hear their client out after a claim has been rejected.
"We strive to build sound long term one-on-one relationships with our brokers, partners, clients and associates" - Really?
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Replies (2)
Western National Insurance's replyOfficial
17 Jul 2019, 11:01 Dear Johan
Thank you for informing us about the matter, this matter will be escalated to our complaints departments for further investigation. We will get back to you once this matter has been finilised. We apologise the inconvenience this may have course.
Regards, Western National Insurance
Thank you for informing us about the matter, this matter will be escalated to our complaints departments for further investigation. We will get back to you once this matter has been finilised. We apologise the inconvenience this may have course.
Regards, Western National Insurance
Best regards,
Western National Insurance's reply17 Jul 2019, 11:01
Official
Dear Johan
Thank you for informing us about the matter, this matter will be escalated to our complaints departments for further investigation. We will get back to you once this matter has been finilised. We apologise the inconvenience this may have course.
Regards, Western National Insurance
Thank you for informing us about the matter, this matter will be escalated to our complaints departments for further investigation. We will get back to you once this matter has been finilised. We apologise the inconvenience this may have course.
Regards, Western National Insurance
Best regards,
Western National Insurance's replyOfficial
05 Aug 2019, 10:48 Dear Johan Please accept our apologies for the delay. We value our clients and are always open to constructive feedback that allows us to enhance our systems. The delay caused in this claim was out of Western’s control at claim investigation stage (at the SAPS). We apologise for any inconvenience
Best regards,
Western National Insurance's reply05 Aug 2019, 10:48
Official
Dear Johan Please accept our apologies for the delay. We value our clients and are always open to constructive feedback that allows us to enhance our systems. The delay caused in this claim was out of Western’s control at claim investigation stage (at the SAPS). We apologise for any inconvenience
Best regards,