not taking ownership and delaying my claim.

im very much disappointed with axsure insurance under Western National Insurance. my car was ****** on the 26-04-2018 and was given ref ********** 1 for my ****** car and that was only thing done, the person dealing with my dealing is Francois Theron who really has not been accountable and transparent with me. i say this because

1. i told him that i want my insurance (asxure insurance) to handle my claim for my ****** car or to be responsible for claiming my ****** car and not cartrack , they received everything they require from me, but every time i ask Francois Theron of when i should expect my insurance to pay for my ****** car. these are the types of responses i get from him, this 3 weeks later after my car getting ******.

"As your email again contains multiple issues that need addressing I shall attend to formulating a comprehensive response in due course. "

"Cartrack will revert once they have formulated a response. As advised, the claim will not be settled until such time as Cartrack has provided their response"

i really find this appalling, that i was paying my insurance every month with no skipped month of payment and having not claimed before. but the assistance im getting from the managment of Asxure is really shocking. why is it when i claim Francois is telling me that they awaiting for cartrack to response, why is it not that axsure insurance settle's my car and then await for car track to pay them under the warranty of car track.

please can some show me a clause or a policy that shows that my insurance company is reliant on car track to settle my car . i was paying axsure insurance and car track separately i dont know and why now the other is depended on the other company . i want axsure to take responsibility for claim and i had said before

Francois is not able to give me a time frame of when my claim will be approved and does not tell me the process of where my claim is now, instead he tells me hes relying on car track to advise with feed back. am i missing something here ??? why does car track have the upper hand with my insurance ?? francois is not being transparent with my claim his not telling what are these questions that car track has taken 2 weeks not answering. why is my claim not dealt with by axsure insurance independently as i said before ? why am i not given a time frame of when i should know when my claim response will be approved. cartrack stipulates their time frame on their contract or policy but axsure insurance doesn't , this is really unprofessional

please can i have someone more reliable and accountable to handle my claim. someone who can be specific and transparent with my claim. hector mazwokuphila myeni my number is ********** 238 my email address is **********

kindly do revert.