Incompitency Insurance,Using People

Good day <br> I would like to enquire this, I made a call today regarding the release note for my vehicle. My claim was rejected on the 03-03-2016 and was told to move the car from the storage. I than called on 07-03-2016 and send an email asking for release note. I also sent email reminder on Tuesday, Thursday and today 11-13-2016 to check what is that delaying. I managed to spoke to Cecelia in which she admitted the delay as result of that she is too busy. I accepted that and she promise to sort out everything by today 11-13-2016. She than sent an email and also called telling me to SMD to fetch/ move my car, when I arrived there at SMD was told that they have not receive any correspondence from the Insurance. I than called back demanding to speak to her or the manager of which was told she is busy. I managed to speak the manager of which she was not helping me or could not even apologize for the inconvenience caused. I want to put it you that the manager is rude she could not even able to digest the story nor be a mediator on this story. As a manager she could not judge as she has to understand both side of the story. If you like to get this clearly please refer reco