In the dark

I have a claim that I put through on the 09/04, firstly the consultant I submitted my claim forms to was too busy to submit it when he received it (as per my follow up), I was later sent an sms with a representative that was supposed to contact me. I ended up making the follow up's myself. Then this representative does not always answer to my concerns or questions on email because it is quiet difficult to go past your telephone lines or call centre with those annoying recordings. All I want is assistance to expedite my insurance claim and want somebody to actually call me, you guys are quick to run your debit orders but quiet slow to deliver service. I want someone to call me and tell me what is the next step and actually take me through it instead of leaving me in the dark. I am still waiting for assessors to contact me as well to arrange collection of the vehicle from my home so it can go to your workshops for repairs. That is all I want!!