i was involved in a car accident claim no 10438

on the 28 October 2017, i was involved in a car accident and admitted to a hospital at the ICU room for 2 days and on the 3rd day i called western national insurance to informed them that my car was involved on an accident, the lady who was helping me said she can't do anything until i pay for the storage and recovery fees from the towing company, which costed my 3500.00, after paying i told them that i paid, they moved the car to their storage and sent me a claim form which i did complete and sent them back to them, after some days they said they need an alcohol blood test report, i went to the nearest doctor which he was helping me after i was discharged from the hospital, i asked him to help me to get the report from the hospital i was admitted from, he got me the reports of my tests from lancet lab which where starting from the second day after admitted and i decided to take a bus go back to the hospital from jhb to mpumalanga when i arrived there they told me they said they cant give me a report only the doctor or insurance company but not me, then they gave me their detail contacts, i sent them to the insurance and even told my doctor this side of gauteng to help me get the report, only to find that the alcohol test where not done at the lab by then, i took the report and sent it to the insurance and they said the will keep the claim on uphold until i provide them with the report . after some days i told them that there is no report that i am getting what's the way forward he said he has spoken with his manager now then they have appointed the investigator after some days they said the police officer who is working with my case confirm that i wasn't drunk but there will be a report from Pretoria will be available in 6 months then my claim will be uphold until the report is available. today i am still paying for a car which is no more, still paying insurance for a car that is not working or in condition to be drive, even a tracker that is not activate anymore when i asked about that they said i can cancel but i had a second thought then oi decided not to cancel...