BM
Ben M

1 reviews | Active since Jun 2017

01 Aug 2017, 11:34

Dissatisfied with the service

<p>Hello Peter </p> <p> </p> <p>Based on my experience with this insurance company its terrible imagine being with them for more than a year and you have never skipped any payments when you get involved in an accident they reject your claim for a reason that has nothing to do with what happened to the vehicle during the accident they will try by all means to find loopholes just not to payout they will dig deeper to use something against</p> <p> </p> <p>Its been 5 months now and my query has not yet been resolved i am sitting with a car that is damaged but i am still paying for the insurance company that isnt helping me with anything, I have lodge a complaint with the ombudsman due to this bad service as i went to the ombudsman website i saw a publication that Western National Insurance is on the list of the most complained insurance companies if only if i knew i wouldnt have bothered joining them,cheap is expensive indeed.</p> <p> </p> <p>I am willing to fight this battle to the bitter end ,I'm even prepared to take them to court until my query is resovled, I have been ********** by this insurance company and i have never experienced such a bad service from any FSP</p> <p> </p>

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Replies (2)
Western National Insurance
Western National Insurance's reply01 Aug 2017, 11:42
Official

Dear Mr Mazibuko

We apologise for the frustration you have experienced. We will investigate your complaint and provide feedback here.

Regards
Western National

Western National Insurance
Western National Insurance's reply03 Aug 2017, 10:33
Official

Dear Mr Mazibuko

This matter is now in the care of the Ombudsman who will review your complaint comprehensively. Western has agreed to give their full cooperation to the Ombudsman and have agreed to be bound by any ruling that the Ombudsman makes. We ask now that you provide the Ombudsman with the opportunity to consider the facts of this matter. We hope you understand and we will engage with you via the appropriate channels given the circumstances.

Regards
Western National