CJvV
Cornelius Janse van Vuuren
1 reviews | Active since Jan 2021
17 Jan 2021, 14:40
Dishonest Insurance Company
So after I cancelled my insurance in December because of bad servive,Western tries to take a double premium out of my personal account and a premium from business account.Please stop being dishonest and pay my bank fees.I will hand you over to the ombudsman.
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Replies (2)
Western National Insurance's replyOfficial
18 Jan 2021, 07:44Dear Cornelius,
Kindly accept our apologies for the issue that you have experienced. We will investigate this and contact you in the process.
Regards
Western National Insurance Company Ltd
Western National Insurance's reply18 Jan 2021, 07:44
Official
Dear Cornelius,
Kindly accept our apologies for the issue that you have experienced. We will investigate this and contact you in the process.
Regards
Western National Insurance Company Ltd
Western National Insurance's replyOfficial
18 Jan 2021, 15:27Dear Cornelius,
We’re sorry to hear that your experience has been disappointing. Kindly note that the premium collection could unfortunately not be stopped due to the timing of your cancellation instruction. We will process a refund as soon as possible. We apologise for the inconvenience.
Regards
Western National Insurance Company Ltd
Western National Insurance's reply18 Jan 2021, 15:27
Official
Dear Cornelius,
We’re sorry to hear that your experience has been disappointing. Kindly note that the premium collection could unfortunately not be stopped due to the timing of your cancellation instruction. We will process a refund as soon as possible. We apologise for the inconvenience.
Regards
Western National Insurance Company Ltd