Business car

Poor service,I had break down and my car was in the garage. They said because my car is packed at the garage it needs dolly wheels to tow it but they don't cover it must pay from my pocket of which they did not disclose in their policy. I am paying car hire also but they refused to pay for it as per agreement they said they only pay if I am involved in an accident not when my car is stuck also not disclosed in their contract. Very disappointed,this insurance is a ****