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tinyiko M

1 reviews | Active since Aug 2011

25 Jul 2023, 15:24

Bad service . No urgency

Lodged a claim on the 27th June up to date no settlement even after sending their assessor and submitting all necessary documents. As a small bussines a depend on my equipment to work with an insurer like this one will close door

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Replies (3)
Western National Insurance
Western National Insurance's reply27 Jul 2023, 13:46
Official
 Dear Tinyiko Mathabathe,
 
We acknowledge receipt of your complaint and apologise for any inconvenience caused. 
 
Kindly note that a new service provider was appointed today, who will be in contact with you soon and will assist towards finalising your claim. 
 
We trust you find this to be in order. 
 
Sincerely, 
Western National Insurance 
tM
tinyiko M's update07 Aug 2023, 13:06
Reviewer Update
we are at week 7, no payout, no resolution. instead premiums are being deducted to pay consultant to try find reason not to do anything. This is really pathetic. I will never recommend anyone to use your services. We insure not to be frustrated. I wonder if your underwriter is aware of how bad your services are?
Western National Insurance
Western National Insurance's reply07 Aug 2023, 15:37
Official
Dear Tinyiko Mathabathe,
 
Kindly note that a response was sent to your broker on 4 August 2023. Please engage with your broker regarding the outcome of your claim.

Sincerely, 
Western National Insurance